Welcome to Look Espn Store’s FAQ section. Here you’ll find answers to common questions about our premium menswear collections, shipping policies, and more. If you don’t find what you’re looking for, our style-obsessed customer service team is always ready to help at [email protected].
Product Questions
What types of clothing does Look Espn Store specialize in?
We curate premium menswear across all categories including:
- Tailored Suits & Tailoring for professional settings
- Casual Knitwear & Sweats for weekend comfort
- Seasonal Outerwear and statement jackets
- Essential Tops, Jeans & Trousers for wardrobe foundations
- Specialty Swimwear and Underwear & Nightwear
How do I know which size to order?
Each product page includes detailed size charts with measurements in both inches and centimeters. For tailored items like suits, we recommend comparing your measurements to our charts for the perfect fit. When in doubt between two sizes, we suggest sizing up for comfort.
Shipping & Delivery
Where does Look Espn Store ship?
We ship worldwide from our San Jose warehouse except to certain Asian countries and remote regions. During checkout, simply enter your address to confirm availability. Our global carriers (DHL, FedEx, and EMS) ensure reliable delivery to most urban centers.
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx with full tracking
- Free Shipping: 15-25 business days via EMS for orders over $50
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Click the tracking link to follow your package’s journey from our warehouse to your doorstep. For time-sensitive deliveries like interview suits, we recommend our Standard Shipping for real-time updates.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. To initiate a return, email our customer service team at [email protected] with your order number and return request.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t process returns until we receive the package.
Payments & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection – we never store your full payment details on our servers.
Will I be charged customs fees?
International customers may be subject to customs/duties depending on local regulations. These fees are the customer’s responsibility and are not included in your order total. For estimates, we recommend contacting your local customs office.
Account & Customer Service
How do I contact customer service?
Our style experts are available at [email protected] for:
- Order status updates
- Size/style recommendations
- Shipping inquiries
- General questions about our collections
Do you offer styling advice?
Absolutely! Our team lives and breathes menswear. Email us with your needs (work wardrobe refresh, vacation packing list, etc.) and we’ll suggest pieces from our current collection that match your lifestyle. Pro tip: Combine multiple essentials to reach the $50 free shipping threshold while creating coordinated outfits.
Still have questions? Explore our collections or reach out – we’re here to make your shopping experience as effortless as our delivery service.