At Look Espn Store, we take as much care with your satisfaction as we do with crafting our premium menswear. Should any item not meet your expectations, our straightforward returns process ensures resolution with the same attention to detail we apply to our tailoring.

Our Return Commitment

We accept returns and exchanges within 15 days of delivery for most items. All returned merchandise must be:

  • In original condition with tags attached
  • Unworn, unwashed, and free of alterations
  • In original packaging with all protective linings intact

Non-Returnable Items

To maintain our quality standards, we cannot accept returns for:

  • Swimwear (for hygiene reasons)
  • Underwear & Nightwear (for hygiene reasons)
  • Items marked as “Final Sale”
  • Personalized or made-to-order items from our Suits & Tailoring collection

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

Subject: Return Request – Order #[Your Order Number] Dear Look Espn Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Item(s) for Return: [Product Name, Size, Color] Reason for Return: [Please specify] Please advise on next steps. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and prepaid shipping label (for US returns). International customers will receive return instructions.

Step 3: Package & Ship

Securely package your items (we recommend using the original packaging) and include:

  • The completed return form (included in your original shipment)
  • Copy of your invoice
  • RMA number clearly visible on the outside of the package

Step 4: Refund Processing

Once we receive and inspect your return:

  • Refund Timeline: 3-5 business days after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Note: Shipping fees are non-refundable. For exchanges, we’ll cover standard shipping for the replacement item.

Exchange Process

Follow the same process as returns, clearly indicating in your email that you wish to exchange for:

  • A different size (subject to availability)
  • An alternative product (price differences will be adjusted)

We’ll process exchanges within 5-7 business days of receiving your return.

International Returns

For customers outside the US:

  • You are responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

Quality Assurance Note

Like the meticulous construction of our Italian wool suits, we carefully inspect all returns. Items showing signs of wear or damage beyond normal inspection may be subject to a restocking fee or refusal.

For any questions about our returns policy, contact our customer service team at [email protected] or +1 (555) 123-4567.