Shipping Policy

At Look Espn Store, we combine premium craftsmanship with exceptional service. Our shipping and returns policies reflect the same attention to detail that goes into creating our refined menswear collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to serve your needs:

• Standard Shipping ($12.95) – via DHL or FedEx
  • Delivery within 10-15 business days after shipment
• Free Shipping – via EMS for orders over $50
  • Delivery within 15-25 business days after shipment

International Shipping

International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in the order total or shipping cost.

Returns & Exchanges

We want you to be completely satisfied with your Look Espn Store purchase. Our returns policy is designed with the same precision as our tailoring.

Our Return Commitment

We accept returns and exchanges within 15 days of delivery for most items. To qualify for a return or exchange:

• Items must be in original condition with tags attached
• Unworn, unwashed, and free of alterations
• In original packaging with all protective linings intact

Non-Returnable Items

To maintain our quality and hygiene standards, we cannot accept returns for:

• Swimwear (for hygiene reasons)
• Underwear & Nightwear (for hygiene reasons)
• Items marked as “Final Sale”
• Personalized or made-to-order items from our Suits & Tailoring collection

Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following details:

• Subject: Return Request – Order #[Your Order Number]
• Body:
  • Order Number
  • Item(s) for Return (Product Name, Size, Color)
  • Reason for Return
  • Your contact information

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you:

• Return Merchandise Authorization (RMA) number
• Prepaid shipping label (for US returns)
• International customers will receive specific return instructions

Step 3: Package & Ship

Securely package your items (we recommend using the original packaging) and include:

• The completed return form (from your original shipment)
• Copy of your invoice
• RMA number clearly visible on the package

Step 4: Refund Processing

Once we receive and inspect your return:

• Refund Timeline: 3-5 business days after approval
• Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)

Exchange Process

Follow the same process as returns, clearly indicating in your email that you wish to exchange for:

• A different size (subject to availability)
• An alternative product (price differences will be adjusted)

We process exchanges within 5-7 business days of receiving your return.

International Returns

For customers outside the US:

• You are responsible for return shipping costs
• Mark the package as “Returned Goods” to avoid customs fees
• We recommend using a trackable shipping service

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedite your replacement.

Need Assistance?

Our customer service team is here to help with any questions about shipping or returns:

• Email: [email protected]
• Phone: +1 (555) 123-4567
• Address: 3250 Sycamore Street, San Jose, US 95129